(713) 338-2278 ashlee@obriendoor.com

Customer Reviews of O’Brien Garage Doors – Houston

These are just a few examples of what our customers had to say about O’Brien Garage Doors – Houston. These are real reviews from real customers posted on various review websites.
We have been proudly serving our customers for over thirty years and are dedicated to providing them with friendly, honest service.

From 234 reviews
Joyce S

I was extremely pleased by how your service tech explained what was wrong with my old door . He was very efficient and cleaned up after completing the job . My door works great now . In addition , your quickness and response time was …

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Michael Smith

Grant was very nice and did a great job repairing and adjusting my garage door. Thanks for the great service. Will definitely request Grant for future service.

Response from business owner

Thank you very kindly Michael for your kind words regarding your experience with Grant! It always makes our day to hear such positivity so we thank you for taking the time to share. We appreciate your business and your having us to your home and look forward to working with you for many years to come! Warm Regards, O'Brien Staff.

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Pamela Arbour

Very knowledgeable and helpful.

Response from business owner

Thank you very kindly Pamela! It was a pleasure working with you! Have a wonderful week! Regards, O'Brien Staff.

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Juanita Unruh

Keven did a great job fixing my garage door and explaining how to maintain it. He was very friendly, efficient and did not leave a mess behind. He even helped me move a few things in the garage that were too close to the door.

Response from business owner

Thank you very much Juanita for your kind positive words on your recent experience with Kevin! It was such a pleasure getting your garage door all fixed up for you! We thank you for your business and for your time and look forward to working with you for many years to come! Regards, O'Brien Staff.

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R Williams

The technician was on time. He worked really hard on my door. He recommended new rollers and I agreed since the door is at least 18 years old with original rollers. He showed me how to oil the door and told me what to buy.

Response from business owner

Thank you very much Mrs. Williams for your kind words regarding your service! It was our pleasure to come and work on your garage door and we thank you for your business and having us to your home! We look forward to working with you in the future and hope that you have a wonderful weekend! Regards, O'Brien Staff.

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Margaret McDermott

Great service

Response from business owner

Thank you kindly Margaret! It was a pleasure! Regards, O'Brien Staff.

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Barb & John Binick

Jimmy was professional, efficient and polite. Very satisfied with the job done on our garage door.

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Al Cardi

Kevin was extremely knowledgeable and explained everything well.

Response from business owner

Thank you very much Mr. Cardi for your kind words and for your business! It was a pleasure working with you! Regards, O'Brien Staff.

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Jane Osborne

Wonderful experience. I would gladly recommend as my service provider could not have been better.

Response from business owner

Thank you kindly Jane for taking the time to leave us some kind words regarding your experience! It has been such a pleasure coming to your home over the years and we look forward to working with you for the many years to come! We hope you have a wonderful rest of your week! Regards, O'Brien Staff.

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K B

Excellent service. Grant has great knowledge and does professional work. The ladies in the office are excellent at getting someone out to work on your doors. Definitely will recommend to neighbors and friend.

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Ray Gatlin

They were on time and they provided options that fit our budget.

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Jenna Ball

Dear O'brie garage door

Big thank you to Kevin and Chris excellent service, very polite .I was very pleased with there hard work I would definitely use them and recommend them. Thank you again Jenna ball

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Stephanie Pennamon

Jimmy is awesome! He saved me a ton of money. Very honest, he explained all of my options thoroughly. Highly recommend this company.

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Richard Levins

Kevin and Christina did an excellent job. They quickly assessed the situation and diagnosed the problem. We needed a new vertical track (on one side) and new long stem rollers. These items were installed and the garage door unit and opener …

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Scott Woodfin, Jr

I was very pleased with the service by Kevin and his partner.

They called beforehand and arrived on time. They worked on schedule even though it was raining. The quality of the work was superb and the company is very fortunate to have this …

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Chris Wand

Jim was quick to identify problems and getting the job started and completed in a timely manner.

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Marshall Schott

Jim showed up on time and finished the job quickly and professionally. Also gave me some advice on what to look for to keep my garage door working smoothly.

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Charles Chang

Jimmy stopped by on the same day we made the call. He was professional and efficient to fix our broken garage door. We highly recommend O'Brien for their services.

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Dianne DeLaMare

Jim was on time, friendly and explained what he was doing carefully. Love this company.

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Ed Sereno

On time, did a great job and showed me the parts they were replacing.

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JENNIFER TREMBLAY

Great service & very thorough!

So glad to have my garage working again

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Tella Cheung

The service tech was running 2 hours behind but they did call to let me know. Grant, my service tech, was very patient with explaining what needed to be done. He did the work and double checked it before cleaning up to give me the bill. He …

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Larry Chamberlin

We got bids from four companies. Grant, from O'Brien, was the only one who not only explained the reasoning behind each recommendation, but also provided alternative solutions. He worked with us to come up with the best plan and then did …

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Carter Powell

Kevin was outstanding. He explained in detail what areas of concern he found and gave reasonable solutions. Provided a cost estimate before proceeding. He was very experienced and did excellent work. He did not rush through the job, took …

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Farhan Khan

The service was quick, same day. Very professional and service would recommend them if you are looking for quality and not cheap service

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Marco Rossi

Arrival at my home as scheduled and quick repair operation

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Amy Wright

Grant did a great job on our garage doors tune ups!

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Debora House

I was very pleased with the service I got on Monday. Kevin and Christina was very nice and knowledgeable on what they were doing and also gave me good advice. I would definitely recommend them. They have a 5 star from me.

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Lawrence Caffrey

Timely response by obviously competent repairman. Had a broken link, old rollers, and needed a tune up. Mission accomplished. We used O'Brien 3 or 4 years ago with the same result and did not hesitate to call them again. All repair services…

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Jeff Kmiec

The service rep, Kevin, was courteous, friendly, professional and efficient. A very pleasant experience.

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M3powertech

Very professional service.

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Kathryn Gregory

Came out promptly and fixed my garage door. Explained everything plainly. Glad I didn't have to buy a new one.

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Donna Sachs

Fast professional service.

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Steven Reddy

Very professional and informative!

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Darrel Cannon

On time, fast service, minimized cost. Excellent

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L.m. C.

Very professional and friendly. Would recommend

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Melanie Folkes

Great service, the technician was knowledgeable and took the time to explain things.

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Katrine Voie

Jim found the problem immediately and was able to fix it with no problems. Highly recommend!

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Nina Jenson

I have always been very happy with this company. I’ve used them for all of my garage repair needs. In most cases they can come out the same day. They are prompt and get me up and running quickly. Will definitely use them in the future.

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Lara Gwyn

Very nice and informative staff. They were also very quick to respond to my garage door need when it was stuck halfway open. They even gave me a $50 coupon 🙂

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Caroline C

Grant was very professional and took time to do an excellent job.

Thank you

M. Scott Greene

Tommy did a first class job, I was happy with the results

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Dennis Mountz

The true tell of any business is not when everything is going well, but how do they react when there are items of discussion. O'Brien did provide a beautiful metal door that several who have seen it think it is wood, it is that attractive. …

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Susan Dougherty

Very professional job. Good advice. Works great! Glad I did it!.

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Sterling Tarver

Jim was on time for our appointment for what I hoped would simply be a tune up. He quickly identified the cause of the noise we were wanting to remedy. Unfortunately it required replacement of some parts. The necessary cost changed from a …

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RS Everett

First rate performance on replacing one side of our two car garage where we experienced a garage door opener breakdown. Having the O'Brien team come back to perform similar operations on the other side in short order.

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AL Estrada

The jobs was done correctly, in the time agreed upon and the price was NOT too much. They came and took care of my issue very professionally. AE

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Marjorie David

Jimmy was great. Very informative about how different parts of the door works and why it makes noise. Garage door had a bent bar and

He had the old one down and the new one up in a flash. PRICE WAS GREAT! I can see why O'Brien garage door …

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Response from business owner

Hi Marjorie! It was such a pleasure having Jim come to assist you with your garage door repair. We very much value your time and coming to provide such kind words regarding your recent experience! We look forward to working with you in the years to come!! We hope that you have a wonderful blessed year as well! Regards, O'Brien Staff.

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Blake Sterling

Had a great experience with Jim and O'Briens Garage Doors. We got 3 estimates from other companies. Jim was the only one that took the time to inspect all the components of my garage and explain to me what was still working and what needed …

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Response from business owner

Thank you so very much Mr. Sterling for coming and providing such kind words and feedback regarding your recent experience with our company and with Jim! It was truly a pleasure getting your doors all installed for you quickly before your trip! We thank you for your time and business and wish you a wonderful week! Regards, O'Brien Staff.

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Rod Kegerreis

Jim came out and assessed my garage door issue and recommended the best option for repair as opposed to replacing door. This saved me hundreds of dollars and the door/opener are working again. Great service and great customer service.

Response from business owner

Thank you very much Mr. Kegerreis for taking the time to come and leave such kind feedback regarding your service with Jim! It was a pleasure getting you all taken care of and we look forward to working with you in the years to come at your new home! Regards, O'Brien Staff.

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Kathleen Dresner

Jim was on time, fast, friendly and just AWESOME!

Response from business owner

Thank you so very much Kathleen for taking the time to come and provide your kind words! It was such a pleasure working with you!! Regards, O'Brien Staff.

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Terrie Adcock

Jim did an amazing job in explaining everything to me and what I needed to make my garage door work efficiently. Would highly recommend them.

Response from business owner

Thank you very much Terrie for your positive feedback on your recent experience with Jim! It has been such a pleasure servicing your door over the years! We very much value your business and your time! Regards, O'Brien Staff.

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Ronnie Curry

Very friendly and explained what was wrong with my garage door. Replaced the spring and worn out rollers. Highly recommend this company.

Response from business owner

Thank you very much Ronnie for your kind words regarding your service! It was a pleasure changing out your spring and rollers for you. We thank you for your time and your business and look forward to working with you in the years to come! Regards, O'Brien Staff.

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Roosevelt Media

The best service in years! Thank you!

Response from business owner

Thank you so much for your kind words! Regards, O'Brien Staff.

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Charlotte Simpson

My technician was Jimmy and he did a great job! I would definitely recommend them.

Response from business owner

Thank you very much Charlotte! It has been a pleasure working with you over all the years! Regards, O'Brien Staff.

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Brad Hadnot

Jim arrived ahead of schedule and was very professional. His expertise and knowledge was very evident as he replaced my spring within an hour. He was very courteous and easy going and you could tell he was a genuinely good guy. Thanks Jim

Response from business owner

Thank you very much Mr. Hadnot for your kind words regarding your experience with Jim! It was a pleasure changing out your spring for you and we look forward to working with you in the years to come!! Regards, O'Brien Staff.

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Diane Nunez

Grant, the O'Brien technician, was great and explained the process as he was doing the work. Great guy! Would recommend your company to anyone who asks.

Response from business owner

Thank you kindly Diane for taking the time to leave pleasant feedback on your recent experience with Grant! It was such a pleasure working with you! We appreciate your business and your referrals! Regards, O'Brien Staff.

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Jeremy Holmberg

We called for a free estimate and Jim Donahue came out ahead of schedule. He gave us a fair and honest estimate that was below what we were expecting. We decided to go ahead right then and there and he was out not 4 hours later. The work …

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Response from business owner

Thank you so very much Mr. Holmberg for your time in writing such pleasant and kind words about your recent experience with Jim! It always makes our day to know that our technicians are making our customers happy! It was a pleasure installing your new panels for you, and we look forward to servicing you and your neighbors for many years to come! Regards, O'Brien Staff.

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Mike Garrett

Jim from O'Brien Garage Doors was very friendly and when he completed the tune-up my garage door is no longer noisy upon opening/closing.

Response from business owner

Thank you very much Mr. Garrett for your kind feedback! It was a pleasure doing your tune ups on both your doors for you! Regards, O'Brien Staff.

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Samuel Chaffee

I called to schedule a repair and received a prompt response. The service man came the very same day! Jim was very nice. He explained

Response from business owner

Thank you very much Mr. Chaffee for your kind words! It has been such a pleasure servicing your garage door over the many years. We value your business and look forward to working with you in the years to come! Regards, O'Brien Staff.

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Charles Winer

Very professional and efficient work

Response from business owner

Thank you very much Mr. Winer! It has been a pleasure working with you over the last several years! Regards, O'Brien Staff.

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Michael Shahan

I made the right choice using O'Brien for replacement of my garage door spring. The technician Jim was courteous and explained everything before doing the work. I highly recommend O'Brien.

Response from business owner

Thank you very much Mr. Shahan for your kind words and for your business! It was truly a pleasure working with you and servicing your garage door! Regards, O'Brien Staff.

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Malinda Campbell

Jimmy did a great job and work with us on the price. I will use this company again. Thank you so much.

Response from business owner

Thank you very much Malinda! It was a pleasure doing your install for you! Regards, O'Brien Staff.

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Mike Rhodes

We were impressed with the prompt response from O'Brien to address issues we were having at two houses we own. Same day service, reasonably priced, and professional work from technician Jim who we've used in the past. Would use again as …

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Response from business owner

Thank you very much mike for taking the time to leave such kind feedback on your recent experience with our company and our technician recently! It has been a pleasure working with you the last couple of times and we look forward to working with you in the years to come!! Regards, O'Brien Staff.

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Mike Storey

This is the second time Jimmy has come out to our house (different problems, of course!). We had to call on a Sunday. Jimmy showed up at the time they estimated he would, and he did the work quickly and competently. Reliability matters. O'…

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Response from business owner

Thank you very much Mr. Storey for coming and leaving such kind feedback on your recent experience with our technician and our company! It has been a pleasure servicing you the last few times, and we are happy we got you all taken care of on Sunday. We very much appreciate your business! Regards, O'Brien Staff.

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Laura Kalish

I have been using O'Brien for years. I can count on them to be prompt, friendly courteous and to explain options well. I am very pleased with the quality of their work. Today, Jimmy came to my home and assessed my garage door. I am about to…

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Response from business owner

Thank you so very much Laura for taking the time to leave such kind words regarding your experiences with our company and with Jim! It has been a pleasure working with you over the years and we value your business and uplifting words! Have a wonderful week! Regards, O'Brien Staff.

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Kenneth Johnston

Came early and did a great job!

Response from business owner

Thank you very much Mr. Johnston! It was a pleasure doing your tune ups for you! Regards, O'Brien Staff.

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Roxie Consoli

Our O'Brien's technician, Jim, arrived on time, was very courteous, personable and professional. We ordered a new garage door opener and repair work done on the existing garage door. Jim completed the job quickly but it was done very …

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Raymond Schmidt

I would highly recommend O'Brien Garage Doors. Jim.....The technician who came to my house was top notch as far as the level of service and technical abilities. He took the time to explain in detail what he needed to do and provided …

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Response from business owner

Thank you so very much Mr. Schmidt for taking the time to provide such positive feedback on your experience with our technician Jim the other day! It was a pleasure working with you and it truly makes us very happy that your visit was very pleasant! Regards, O'Brien Staff.

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Timothy Williams

Jim provided exceptional service at my home.

Response from business owner

Thank you Mr. Williams! It has been a pleasure working with you over the years!! Regards, O'Brien Staff.

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Bobbi Prewitt

thank you for the quick service and everything works Fantastic!!!

Response from business owner

Thank you very much Bobbi!! It has been a pleasure working with you these last few times and we look forward to working with you in the years to come! Regards, O'Brien Staff.

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headshot down

THANK you!!

Response from business owner

Thank you for your business and kind words!! Regards, O'Brien Staff.

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Callum Graves

Did a good job and very nice

Response from business owner

Thank you very much Callum for your pleasant words! It was a pleasure installing your gate opener for you! Regards, O'Brien Staff.

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Rick Robertson

Very happy with O'Brien. My service man was Jim and I was very happy with him as well. First, they were on time. They called and told me they were 30 minutes away and arrived promptly and at the agreed upon time. Second, Jim was honest. My …

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Response from business owner

Thank you so very kindly Mr. Robertson for taking the time to come and provide such kind words on your recent experience with our company and with our technician! It truly makes our day when we hear such pleasant feedback and know that our mission of making our customers very happy is working! It was a pleasure coming to your home and making repairs to your garage door system, and we look forward to working with you in the years to come! Regards, O'Brien Staff.

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Kraig Keith

Jim was very informative and professional.

Response from business owner

Thank you very kindly Mr. Keith! It was a pleasure working with you! Regards, O'Brien Staff.

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Thomas McCay

Garage door spring broke during President's Day Weekend...cars were trapped in garage...very bad due to medical condition of husband!

Called for emergency help...late at night...JIMMY came out first thing in the morning and fixed the door …

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Response from business owner

Mr./Mrs. McCay, thank you so very kindly for taking the extra time to come and provide such kind words on your experience yesterday with our technician and our company! It was a pleasure doing your emergency spring replacement at you convenience and getting you all taken care of quickly! We look forward to working with you in the years to come! Regards, O'Brien Staff.

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Barbara Faulkner

Jim was on time and did an incredible job. He was very knowledgeable and helped me totally understand our new garage system and remote controls. Very professional and polite!

Response from business owner

Thank you so very much Barbara for taking the time to leave such kind words regarding your recent experience with our technician Jim! It was a pleasure doing your install for you and working with you over the years as well! We look forward to working with you in the years to come! Regards, O'Brien Staff.

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Asif Jiwani

They do a great job everytime...

Response from business owner

Thank you very much Asif! It has been a pleasure working with you! Regards, O'Brien Staff.

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Curt Kelley

Jim did a great job

Response from business owner

Thank you very much for you kind words Mr. Kelley! Regards, O'Brien Staff.

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Sue L

O'Brien provided wonderful service. They are prompt, knowledgeable, courteous, and efficient. They replaced the torsion system on my garage door in approximately 90 minutes. I would highly recommend them and use them again if necessary.

Miriam C

I called and made an appt. for a few days later. They gave me an arrival window of 3 hrs and called me about 30 minutes before they got here. I really appreciated that. James was very knowledgeable and helpful. He didn't try to sell me …

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Sande Smith

Very prompt, expert service. Service technician Grant was awesome as well as the customer service ladies that I spoke with over the phone. The job was completed within 90 minutes. I will definitely recommend O'Brien and will call them again…

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Response from business owner

Thank you so very much Sande for taking the time to leave such kind words regarding your recent experience with Grant! We truly value your business and extra time to leave feedback, and look forward to working with you in the future! Regards, O'Brien Staff.

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Carolyn H

O’brien Garage doors came quickly when I needed them and were very polite and quick. I will definitely call them and refer them to others.

mark hollobaugh

I've used O'Brien for a couple of years now and it's the only garage door company I trust. Jimmy treats you right... like old school customer service should be.

Don't waste your time with other companies. Call O'Brien ask for Jimmy.

Response from business owner

Thank you so very much Mark for coming and taking the time to leave such kind words about your experiences over the years with our technician and our company! It has been a pleasure being your garage door company of choice and we look forward to working with you in the years to come! Regards, O'Brien Staff.

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Kalpana Vaidya

James was extremely friendly and efficient when he came to replace my weather stripping. The price was reasonable and the service was fantastic.

Response from business owner

Thank you very much Kalpana for your kind feedback on James! It has been a pleasure working with you over the years and we are happy we got you all taken care of! Regards, O'Brien Staff.

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Fenton Conner

Always on time and profeasional. Work is great. Has always fixed the problem correctly. Explains what will happen and the associated cost before hand.

Response from business owner

Fenton, thank you so very kindly for taking the time to come and provide such kind words regarding your recent experience with our company! It has been such a pleasure working with you for so many years with any of your garage door needs, and we look forward to working with you in the years to come! Regards, O'Brien Staff.

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Hubert H

Jim was the tech that you sent out. he was very pleasant and explained the problems I had with my two garage door. he gave me options and no pressure to go foreward with anything. explained why I needed to repair and what the cost would be …

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Surath Rath

Prompt Response and knowledgeable mechanic.

Response from business owner

Thank you very much Surath! It was a pleasure working with you! Regards, O'Brien Staff.

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Kerry G

They are always available and arrive when they say they will. Good advice and they don’t try and over-sell more expensive products or services.

Trisha Beissel

Knowledgeable, quick, and on time. Gets my business!

Response from business owner

Thank you very much Trisha for your feedback! It was a pleasure working with you! Regards, O'Brien Staff

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The Bakers

Very honest company very honest people they sent out to do work. Really appreciate companies like that.

Response from business owner

Thank you very much Mr. and Mrs. Baker for taking the time to leave kind words about our company! It has been a pleasure working with you over the years! Regards, O'Brien Staff.

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granmayeh

Always a pleasure working with O'Brien. Honest folks, great service and timely.

Response from business owner

Granmayeh, thank you very much for your kind words! It has been a pleasure servicing you over the last 6 years! Regards, O'Brien Staff.

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Frank Barger

The serviceman arrived at the appointed time and fixed my problem rapidly. The service charge was very reasonable.

Response from business owner

Thank you very much Mr. Barger! It has been a pleasure working with you the last couple times! Regards, O'Brien Staff.

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Bruce Smoot

Great service. Very quick response time. Technician knew what he was doing and was very professional in getting the job done.

Gave an estimated price and detailed description of what the problem was before he started. He even corrected a …

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Response from business owner

Mr. Smoot, thank you so very kindly for taking the time to come and provide such positive feedback and kind words on our technician and our company! It has been a pleasure working with you over the years and we look forward to being your garage door company of choice in the years to come! Regards, O'Brien Staff.

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Bob Mabesoone

Great and fast service. Jim installed new Liftmaster garage door opener in what I would call record time! You can feel confident in using this company for your garage door needs! Highly recommended!

Response from business owner

Mr. Mabesoone, thank you very kindly for taking the time to come and leave such kind words regarding your recent experience with Jim and our company! It has been a pleasure working with you over the last few years and we look forward to being your garage door company of choice in the years to come! Regards, O'Brien Staff.

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Vanessa Aguilar

Our technician Jim came out, was able to give me an estimate of all the work needed and helped with splitting up the work into parts as was recently flooded and financially tight. Jim was great, explained everything carefully and was able …

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Response from business owner

Vanessa, thank you very kindly for taking the time to come and provide such kind words about your recent experience with our technician and our company! It was a pleasure working with you, and we truly value your kind feedback and your business! Happy holidays to you and your family! Regards, O'Brien Staff.

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James B

Unfortunately I was mistaken about the problem but the repairman did give my door a tuneup so the trip wasn’t a waste. He was friendly helpful and got the job done. That’s good enough for me.

Roger S

C.J. was friendly and did a good job. Thanks.

Mike Fletcher

The repairman by the name of Jim was very informative and professional. I highly recommend this company.

Response from business owner

Thank you very much Mike for your kind feedback!! It was a pleasure working with you and we look forward to working with you in the future! Regards, O'Brien Staff.

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Gilbert Munoz

Had Kenny come out and resolve the problem after taking steps....great experience...Kenny was very knowledgeable about the Genie garage door opener!

Response from business owner

Thank you very kindly Gilbert for your positive words about your recent experience with our technician! It was a pleasure working with you! Regards, O'Brien Staff.

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